Privacy Policy

Support Desk provides browser-based screen sharing, voice and chat between businesses ("companies") and their customers.

What we store

For companies: account details of team members (name, email, password hash), company settings and branding. For customers of a company: the details they or the company enter (name, email, phone, a customer ID), call times, chat messages typed during a call, agent notes and ratings.

Screen and voice

Screen video and voice travel directly between the two browsers, encrypted by WebRTC. They do not pass through or get stored on our servers unless a relay server is needed to connect, in which case the encrypted stream is relayed and not stored. Recording, when it becomes available, will only happen when a company turns it on and the customer is told.

Who controls customer data

Each company controls the data of its own customers; we process it on the company's behalf. Customers can ask the company they spoke with to correct or delete their data.

Cookies

We use only the cookies needed to keep you signed in and to remember your language.